RIDWANULLAH, Muhammad et al. Implementation of E-Governance to Improve the Civil Administration Service Quality in Public Sector. International Journal of Sciences: Basic and Applied Research (IJSBAR), Jordan, v. 48, n. 3, p. 168–178, 2019. Disponível em: https://www.gssrr.org/JournalOfBasicAndApplied/article/view/10319. Acesso em: 15 sep. 2025.