METHAMMEM, Faten. Customer Knowledge Management: Improving Performance in Tunisian Hotels Through Customer Value. International Journal of Sciences: Basic and Applied Research (IJSBAR), Jordan, v. 52, n. 1, p. 98–123, 2020. Disponível em: https://www.gssrr.org/JournalOfBasicAndApplied/article/view/11235. Acesso em: 22 sep. 2025.