Kesowe, Arli, et al. “Patient Perception to the Service Quality in Clinical Pathology Installation of Jayapura Regional Hospital”. International Journal of Sciences: Basic and Applied Research (IJSBAR), vol. 24, no. 4, Oct. 2015, pp. 289-98, https://www.gssrr.org/JournalOfBasicAndApplied/article/view/4787.