Krishna, Anupam, Davis Lazarus, sonal sharma, and G. S. Dangayach. “SERVICE RECOVERY SYSTEM GAPS”. International Journal of Sciences: Basic and Applied Research (IJSBAR) 6, no. 1 (October 14, 2012): 48–57. Accessed October 20, 2025. https://www.gssrr.org/JournalOfBasicAndApplied/article/view/1301.