muthoni winnie wangui, Otieno M. Effects of Service Quality Gaps on Customer Satisfaction of Commercial Bank Mombasa, Kenya. IJSBAR [Internet]. 2014 Oct. 24 [cited 2025 Nov. 25];15(2):272-88. Available from: https://www.gssrr.org/JournalOfBasicAndApplied/article/view/3012