Analysis of Patient Satisfaction, Patient Knowledge and Quality of Healthcare at Army-Police Hospitals
Keywords:
patient satisfaction, patient knowledge, quality of health careAbstract
To improve the quality of healthcare as the output of hospital care, it is necessary to implement various programs including assessing patient knowledge and patient satisfaction as an outcome assessment of the quality of healthcare in hospital. The aim of this research is to analysis the correlation and differences in patient knowledge and patient satisfaction with the quality of healthcare. The research method was observational analytic with cross sectional approach using a stratified disproportionate sampling with three sample Army-Police Hospitals as X, Y, Z. The sample of research subjects consisted of inpatients totalling 135 respondents. Data test used non-parametric analysis, namely the bivariate analysis of Spearman's rho correlation and multivariate analysis of the difference test with the Kruskal-Wallis test. There is a relationship between patient satisfaction and quality of healthcare at Y Hospital (Sig.-0.007) and no relationship between patient satisfaction and quality of healthcare at Z Hospital (Sig.0.414). There is a relationship between patient knowledge and quality of healthcare at Y Hospital (Sig.-0.048) and no relationship between patient satisfaction and quality of healthcare at Z hospital (Sig.0.263). There were no differences in the quality of healthcare at X, Y, Z hospitals (Asymp. Sig.0.341). There were no differences in the knowledge of patients at X, Y, Z hospitals (Asymp. Sig.0.140). It was found that there were differences in terms of patient satisfaction at X, Y, Z hospitals (Asymp.Sig. 0.001). There is a relationship between patient satisfaction, patient knowledge and quality of healthcare at the X, Y, Z Army-Police Hospitals. There is no difference in quality of healthcare and patient knowledge but there is differences in patient satisfaction with the quality of healthcare at the X, Y, Z Army-Police Hospitals.
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