Model Problems of Socialization Systems of National Health Warehouse by the Executive Office of the National Health Security Agency Province Southeast Sulawesi Indonesia

Abstract

Health problems in Indonesia are very diverse, one of which is the problem of inadequate availability of health budget. This condition affects the low availability of health services affordable by the community, because health services become expensive. As a result, the poor and incapable continue to experience health problems because they do not have the cost to purchase health services. Facing these problems, then since January 2014 the government implements the National Health Insurance (NHI) that applies to all the people of Indonesia. With the NHI program, it is expected that there will be no more poor, who do not seek medical treatment because they have no cost. The objective of the research is to analyze the effectiveness of NHI Socialization System by the Office of the Social Security Agency (SSA) of Southeast Sulawesi Province, to model problem and solution problem of effectiveness of Socialization System of NHI. Type of Survey Research, using Mix Qualitative quantitative method. Outpatient patient sample. Patient informant and SSA officer. Data collection using questionnaires, in-depth interviews and document review. The result of the research shows that the implementation of National Health Insurance in SSA Office has been adequate and effective. However, in its implementation still experienced problems both from service mechanism, external environmental aspects, service quality, and service resources. Conclusion; the implementation of the socialization of the National Health Insurance in SSA office has been done effectively but in its implementation still experienced problems such as policy aspects, service management, service quality, and readiness of resources. Recommendation; the need for SSA Parties to improve policy, improve service management, training for officers, and fulfillment of service resources needs.