Performance Analysis of Local Phsiciatry Hospital Abepura Using a Balanced Scorecard

Abstract

Background: Balanced Scorecard represent a development from way of measurement of organizational efficacy in company by integrating some measurement technique or assessment of performance separated. Phsiciatry hospital Abepura during the time have never been conducted by measurement of performance with scorecard balanced method, where measurement of performance is which during the time used, that is measurement from performance aspect which pursuant to standard specified by government cannot depict hospital performance as a whole Target of research: How phsiciatric Hospital Abepura by performance measured by using Balanced Scorecard year 2015-2016. Materials and Method : Type Research is case study that is by analysing company data is laterthen measured by performance pursuant to four in perpective that is is in perpective of patient, in perpective of finance, in perpective of in perpective and internal business process of growth and study. Population is phsiciatry hospital abepura staf as much 58 sampel and 100 patient people. Data approach usedquestioner and analysed by univariat. Result of research : Performance pursuant to is in perpective of patient in Phsiciatry hospital Abepura about patient retention assessed less with degradation 36,81%, owning good kemampuna in patient mengakuisisi with improvement 36,80%, while satisfaction of patient still not yet optimal with score enough satisfy/ good enoughly.

In perpective performance of finance measured with growth of earnings NPM good with improvement 4,69% which is conducted Phsiciatry hospital Abepuraso happened efficiency 2.599,991%and good effectiveness although happened degradation 9,58%. in perpective Performance of internal business process, category BOR to be assessed according to standard (60-85%) but happened degradation, ALOS in good category according to standard [among/between] < 6 week. Performance Phsiciatry hospital Abepura pursuant to is in perpective of study and growth, where secretory officer retention experience of improvement 19,33% with unfavourable value, training [of] good officer happened improvement 29,31%. good Officer productivity happened profit improvement operate for Rp.13.570.401. satisfaction of officer in good enough category.