Vol. 38 No. 1

Thesis

• THE INFLUENCE OF SERVICE QUALITY AND PRICE ON CUSTOMERS SATISFACTION AND ITS EFFECT ON LOYALTY OF SIANTAR EKSPRES TRAIN CUSTOMERS

  KHADIJAH NURANI

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• An Investigation into the Applications of Total Quality Management on Government Funded Road Projects in Zambia A Case Study: The Kitwe-Ndola Dual carriageway

  Jatto Siame

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