The Affecting Health Care Service of Quality to Satisfaction Patient Opname at General Hospital Kawera Mamaberamo Raya Regency Papuan Province

Abstract

Quality represent the core of the continuity of life a institute ofis including Hospital. Peripatetic hospital founded by Mamberamo of year 2012 or have walked five year. in this five service year, amount of patient progressively up visited, so that assessment ofsatisfaction of vital importance to assess the quality of given service upon which policy to increase the quality of service. The aim of research is to know the affecting health care service of quality to satisfaction patient opname at general hospital kawera mamaberamo raya regency. This type research is analytic descriptive with approach of study crossectional. Research done on 1 November - 20 December 2016 with total sampel as much 86 people used consecutive and criterion at patient opname take care of to lodge. Data approach usedquestioner and analysed uses chi square and logistics binari regresi. Result of research obtained that factor influencing the quality of service to satisfaction of patient take care satisfaction of generalhospital Bergerak Mamberamo Raya is responsiveness ( p-value 0,001), reliability (p-value 0,523) and empathy (p-value 0,001), while variable which do not have an effect on the quality of service to satisfaction of patient opname at general hospital bergerak Mamberamo Raya is tangible (p-value 0,036) and confidence (p-value 0,180).