The Relation between the Quality of Service and the Level of Satisfaction on Inpatienst at Abepura Regional General Hospital

Authors

  • Jannete Elisabeth Taroreh Department of Administrative Management of Health Policy, School of Public Health, Cenderawasih University, Jayapura, Fakultas Kesehatan Masyarakat Universitas Cenderawasih,Jayapura HP : 085244188775
  • A. L. Rantetampang Postgraduate Progman, Faculty of Public Health, Cenderawasih Unversity, Papua
  • Agus Zainuri Postgraduate Progman, Faculty of Public Health, Cenderawasih Unversity, Papua

Keywords:

level of satisfaction patients, the quality of service.

Abstract

The low quality of service will make customer satisfaction, with the emergence of complaints patients. The research aimed to analysis the connection between the quality of service and The level of satisfaction on inpatients at Abepura Regional General Hospital. Use design cross sectional study By using 60 samples taken with technic purposive of sampling. Data is collected by using questionnaire that contains questions about level of satisfaction and the quality of service. Data analysis done with SPSS by test spearman

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Published

2017-02-20

How to Cite

Taroreh, J. E., Rantetampang, A. L., & Zainuri, A. (2017). The Relation between the Quality of Service and the Level of Satisfaction on Inpatienst at Abepura Regional General Hospital. International Journal of Sciences: Basic and Applied Research (IJSBAR), 31(3), 255–266. Retrieved from https://www.gssrr.org/index.php/JournalOfBasicAndApplied/article/view/6982

Issue

Vol. 31 No. 3 (2017)

Section

Articles

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