Effect of Service Quality Health Outpatient Poly on Patient Satisfaction in Hospital Kwaingga Keerom Regency Papua Province

Abstract

Regional General Hospital Kwaingga in the development of Peskesmas PLUS, which was later increased its status to hospitals with Type D that aims to provide proximity to health services for all communities in Keerom regency, during which this society when severe pain always in reference to the RSU existing City Jayapura and long distance constraint. Spate of treated people in hospitals Kwaingga, the study aims to analyze the influence of the variable quality of service consisting of reliability (reliability), comprehension (responssevenes), assurance (assurance), direct evidence (tangibles) and attention (empathy) to variable poly outpatient patient satisfaction in hospitals Kwaingga Keerom Regency 2016. the object of research is poly outpatient patients in hospitals Kwaingga Keerom Regency with a sample size of 100 people. The research is a survey, data diproleh by questionnaire, were analyzed with multiple linear regression at alpha = 5%. The results showed that partially was no significant effect of variable direct evidence (tangibles) to client satisfaction by 72%. While simultaneously there is significant influence service quality variables, include reliability (reliability), comprehension (responssevenes), assurance (assurance), direct evidence (tangibles) and attention (empathy) to client satisfaction by 96, 1% and the rest oelh influenced by other variables not examined in this study.

It is expected that the Regional General Hospital Kwaingga to further improve reliability through service by improving the competence of medical personnel and paramedics as well as the completeness of facilities and infrastructures are still lacking.