The Analysis of Lebak Smart City Application Based on Mobile in Improving Lebak Regency Government Service

Abstract

This research aims to identify and analyze how a mobile-based smart city application is utilized by the Government of Lebak Regency in an effort to improve public services quality. The concepts used are the government public relations government concept, mobile-based smart-city application concept, and public services concept. The method used in this research is a qualitative method. The data for this research were collected by interviews and content analysis of Lebak Smart City application service. The results of this research indicate that the Lebak Smart City application is used as a medium to encourage sustainable economic growth and improvement of the high quality of life, as long as the natural resource must be managed wisely through participatory governance. The contribution of this research is the feedback to Lebak Regency Government to 1) add and improve the information feature provided in Lebak Smart City application to be more accessible to the public, 2) develop faster and responsive application by cooperating with related stakeholders, 3) suggest that the Government's public relation can design massive socialization and communication programs, so that the use of this application is increasing and widespread; and 4) to build the ICT infrastructure design is not easy, many parties are involved in this process, especially universities and industry players. Therefore, it requires the Government's flexibility in building professional relationships and cooperation.